Privacy policy

Client data stays private.
Simulations stay isolated.

Kapnova uses connected platform data only to run client-specific decision simulations, measurement, and pilot analysis under signed confidentiality and data-processing terms.

LAST UPDATED · JULY 2026
This policy explains what data Kapnova may collect from connected client platforms, how that data is stored, how long it is retained, and how access is governed. For questions, contact james@kapnova.com.
Connected platform data

What Kapnova collects

Kapnova collects only the data needed to analyze marketing, marketplace, email, SMS, analytics, and social performance for the client that connected the platform. Connections are read-only unless a separate written agreement says otherwise.

ADVERTISING
Meta, Snapchat, TikTok Ads, Outbrain, Microsoft Ads, LinkedIn, Twitter, Amazon Ads, OpenAI Ads, Google Ads, AppLovin, Rokt, Adroll, Taboola, Pinterest Ads, Walmart Connect Ads, StackAdapt, Reddit, and Criteo Commerce Growth.
MARKETPLACE
Amazon Sales - FE, Walmart Marketplace, TikTok Shop, Amazon Sales - EU, Amazon Sales - NA, Amazon Vendor - EU, Amazon Vendor - FE, and Amazon Vendor NA.
EMAIL / SMS
Klaviyo, Omnisend, and Attentive.
ANALYTICS
Google Search Console, Google Analytics, and Meta Social.
Storage and isolation

Private tenant. Isolated data.

Kapnova stores client data in a private Google Cloud Platform tenant per client, with isolated BigQuery datasets for each client environment.

Tenant isolation
Each client environment is separated so one client's data is not visible to another client or reused in another client's workspace.
BigQuery separation
Operational and analytics data is stored in isolated BigQuery datasets scoped to the client tenant and authorized service accounts.
No shared-model training
Kapnova does not share client data across clients and does not use client data to train shared models.
Access, retention, deletion

Controlled access before extraction

01
NDA and DPA required
All access to client data is governed by a signed nondisclosure agreement and data processing agreement before Kapnova extracts data from connected platforms.
02
Retention is one year
Kapnova retains connected client data for one year unless the client requests deletion earlier or a signed agreement requires a different retention period.
03
Deleted on request
Clients can request deletion of their connected platform data and pilot artifacts by contacting james@kapnova.com.
04
No cross-client sharing
Client data, outputs, simulations, source extracts, and derived workspace context are not shared with other clients and are not used to train shared models.
Questions?

Contact Kapnova

For privacy, data retention, or connected-platform questions, contact James directly.

james@kapnova.com